US: CWU program teaches the business of wine
US: CWU program teaches the business of wine
Jul 21, 2012 6
(YakimaHerald) — Amy Mumma doesn’t care what her students like. She tells them on the first day of class that their personal tastes aren’t important.
"It’s about what the customer likes, so ditch the ego," she tells her students at Central Washington University.
For Mumma, it’s vital that students never forget it’s the customer who matters. That’s because they’re preparing to enter a business often perceived as snobby and self-important.
"There’s already too much ego in the wine industry. I don’t want to add to it," she said.
Mumma shows no evidence of an inflated ego, but it would be understandable if she did.
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